Privacy Policy

Last Updated: November 1, 2025

At SmartInspect ("we," "us," or "our"), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use smartinspect.in (the "Service").

By using SmartInspect, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register or use our Service, we collect:

  • Account Details: Name, email address, phone number, company name (optional)
  • Payment Information: Billing details processed through secure third-party payment gateways (we do NOT store complete credit card details)
  • Communication: Messages you send through contact forms or support requests

1.2 Fabric Images

  • Photos you upload for EPI/PPI analysis
  • Optional calibration images
  • Basic metadata (file names, timestamps, resolution)

Important: Fabric images are technical data, not personal or sensitive information. We treat them as work-related content for quality analysis purposes only.

1.3 Usage Information

  • Features used, token usage
  • Images uploaded

1.4 Cookies

We use essential cookies to keep you logged in and ensure the Service functions properly. You can disable cookies in your browser settings, but this may limit functionality.

2. How We Use Your Information

2.1 To Provide the Service

  • Process your fabric images for analysis
  • Manage your account and token balance
  • Store results for your access
  • Provide customer support

2.2 To Communicate With You

  • Respond to your support requests
  • Notify you of important Service updates

We do NOT send marketing emails or spam.

2.3 To Improve SmartInspect

  • Analyze usage patterns to enhance features
  • Improve algorithm accuracy using anonymized data
  • Fix bugs and optimize performance

2.4 For Security

  • Prevent fraud and abuse
  • Enforce our Terms & Conditions
  • Comply with legal requirements

3. How We Share Your Information

3.1 We Do NOT Sell Your Data

Your information is NEVER sold to anyone.

3.2 Service Providers

We share limited data with trusted service providers only when necessary:

  • Cloud Storage: For secure image storage
  • Payment Processors: For handling payments (they process payment data securely)
  • Email Services: For sending notifications

3.3 Fabric image Data

We may use fabric image data for: - Industry research and trends - Algorithm improvement - Service analytics

3.4 Legal Requirements

We may disclose information if required by: - Valid legal process (court orders) - Law enforcement requests - Protection of our rights and safety

4. Data Security

4.1 How We Protect Your Data

  • Encryption: HTTPS/TLS for data transmission
  • Access Controls: Limited employee access
  • Regular Monitoring: Ongoing security checks

4.2 Your Responsibility

  • Use strong passwords
  • Don't share your account credentials
  • Log out on shared devices
  • Report suspicious activity immediately

4.3 Realistic Expectations

We use industry-standard security, but no system is 100% secure. You use the Service at your own risk.

5. Your Images and Data Retention

5.1 Fabric Images

  • Nature: Technical work images, not personal/sensitive data
  • Purpose: Analysis and your reference only
  • Retention: Stored until you or we delete them to save storage or close your account
  • Your Control: Delete anytime from your history page

5.2 Personal Information

  • Kept while your account is active
  • Deleted within 30 days after account closure

5.3 How to Delete Your Data

  • Delete specific images from your history page
  • Request account deletion: admin@smartinspect.in
  • We process deletion requests within 30 days

6. Your Privacy Rights

You have the right to: - Correction: Update inaccurate information - Deletion: Request data deletion (subject to legal requirements) - Portability: Download your analysis results - Objection: Object to certain data processing

To exercise your rights: Contact admin@smartinspect.in

We respond within 30 days.

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect: - Service changes - Legal requirements - Better practices

How we notify you: - Email for significant changes - Dashboard notification

Continued use after changes means you accept the updated policy.

8. Legal Compliance

We comply with: - India's Digital Personal Data Protection Act, 2023

Your rights under these laws are respected and honored.

9. Contact Us

Questions about privacy?

📧 General Support: admin@smartinspect.in
🌐 Website: smartinspect.in
📍 Location: Gurugram, Haryana, India

Response Time: 24-48 hours

12. Our Privacy Commitments

✅ We do NOT sell your data
✅ Fabric images are treated as technical work data, not sensitive information
✅ We protect your personal information with industry-standard security
✅ You control your images - delete them anytime
✅ No marketing spam - only essential Service communications
✅ Transparent about what we collect and why
✅ Compliant with privacy laws

By using SmartInspect, you acknowledge that you have read and understood this Privacy Policy.

Your trust matters to us. Thank you for choosing SmartInspect!